Frequently Asked Questions

This is the slightly nerdy corner where we answer all the “how do I pay?”, “how fast?”, and “what if I use a starcode?” questions.

Is eShop by Rudieta really shutting down?

Unfortunately yes, our service is shutting down on Jan 1st 2026, due to increased costs, declining number of clients etc. For more information click here.

How does Rudieta eShop work?

You place an order on the site → we tell you how to pay (cash or transfer) → after we receive the payment we buy the digital product for you.

Do I have to pay delivery?

Meet-up in Prishtina is €0. House / pickup in Prishtina is €1. Delivery in Kosovo (3rd party) is €2.

My code / gift card didn’t work

First check spelling. Some codes are one-time or burned on use. If it still fails, contact [email protected] or in Discord.

Can I become a creator / partner?

Yes. You can apply in the Creator panel. Approved creators get their own starcode and see earnings since last withdrawal.

How long does delivery take?

Usually 30–120 minutes for Prishtina meet-up, 30–120 minutes for Prishtina house delivery, 24–48h for the rest of Kosovo (depends on 3rd party).

Where can I submit a claim?

Use the claim form and include your order ID, product, and proof. We answer in the same day.